Privacy Policy

Privacy Policy

Last Updated: June 2026

At ABRO Australia, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order, subscribe to our marketing communications or otherwise interact with our business.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Our Commitment to Privacy

ABRO Australia is committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We only collect personal information that is reasonably necessary to provide our products, services and customer support.

What Information We Collect

Depending on how you interact with us, we may collect information including:

  • Your name.
  • Business or company name (where applicable).
  • Billing and delivery addresses.
  • Email address.
  • Telephone number.
  • Purchase and order history.
  • Account login information.
  • Product enquiries and customer service communications.
  • Information provided when participating in surveys, promotions or competitions.
  • Website usage information, including cookies and analytics data.
  • Any other information you choose to provide to us.

How We Collect Your Information

We collect personal information in a number of ways, including when you:

  • Place an order through our website.
  • Create an online customer account.
  • Contact us by phone, email or through our website.
  • Subscribe to our newsletter or promotional emails.
  • Complete online forms.
  • Participate in surveys, promotions or competitions.
  • Browse our website.

Some information is collected automatically through cookies and website analytics tools.

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders.
  • Deliver products and services.
  • Provide customer support.
  • Respond to enquiries and warranty claims.
  • Manage your customer account.
  • Improve our products, website and services.
  • Conduct internal administration and record keeping.
  • Send order confirmations, shipping updates and service-related communications.
  • Send promotional offers, newsletters and product updates where you have chosen to receive them.
  • Comply with legal obligations.

We will only use your personal information for the purposes for which it was collected or where otherwise permitted by law.

Marketing Communications

If you choose to receive marketing communications from us, we may send you information about new products, promotions, special offers and industry news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting our customer service team.

Operational emails relating to your orders or account will continue to be sent where necessary.

Sharing Your Information

We value your privacy and do not sell, rent or trade your personal information to third parties.

We may disclose your information where necessary to trusted service providers who assist us in operating our business, including:

  • Payment processing providers.
  • Freight and delivery companies.
  • Website hosting and technology providers.
  • Marketing and email service providers.
  • Professional advisers where required.
  • Government authorities where required by law.

These service providers are only given access to the information necessary to perform their services and are expected to protect your information appropriately.

Payment Security

Your payment security is important to us.

Credit and debit card transactions are processed securely through our authorised payment providers. ABRO Australia does not store your complete credit card details on its systems.

Cookies & Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

  • Remember your preferences.
  • Maintain your shopping cart.
  • Improve website functionality.
  • Measure website traffic and performance.
  • Analyse visitor behaviour to improve our services.

We may also use website analytics services that collect anonymous information about how visitors interact with our website.

Most web browsers automatically accept cookies; however, you can modify your browser settings to decline or remove cookies if you prefer. Please note that disabling cookies may affect the functionality of some parts of our website.

Protecting Your Information

We take reasonable steps to protect the personal information we hold against misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include:

  • Secure SSL encryption.
  • Password-protected systems.
  • Firewalls.
  • Anti-virus and malware protection.
  • Secure data storage.
  • Restricted employee access to personal information.
  • Regular monitoring and maintenance of our systems.

While we take reasonable precautions to protect your information, no method of transmitting or storing data electronically can be guaranteed to be completely secure.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct any inaccurate or incomplete information.

If you wish to access or update your information, please contact us using the details provided below.

Where permitted by law, we may require verification of your identity before releasing personal information.

Third-Party Websites

Our website may contain links to external websites operated by third parties.

Once you leave the ABRO Australia website, we are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements or website functionality.

The most current version will always be published on this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

ABRO Australia

Phone: (02) 9764 5554

Email: sales@abro.com.au

Website: www.abro.com.au

If you believe we have not handled your personal information appropriately, please contact us first so we can investigate and work with you to resolve your concerns promptly.